Booking Terms

BOOKING TERMS 

·      Rates quoted per person per night, unless otherwise specified.

    Full Board Rate Includes:

Lunch, dinner, breakfast (Lunch is served between 13h00 and 14h30) 

Afternoon tea/coffees/sweet treats (Served between 15h00 – 16h00)

Wi-Fi (unreliable during summer thunderstorm periods & speed is farm-paced)

15% VAT

Tourism levy – not applicable

    Full Board Rate Excludes:

All beverages

All guided activities

Mountain bike hire

Shop purchases

Non-vatable Community & Conservation levy

Direct Individual Bookings

·      To secure the reservation rate quoted on the day, written confirmation is required within 24 hours.

·      Guaranteed confirmation on non-refundable 20% deposit received within 14 days of making the reservation, after which it will be released.

·      Full balance to be paid 45 days prior to your arrival.

·      All bank deposit payments are to be received free of bank charges or commissions.

Agent FIT Bookings

·      To secure the reservation a written confirmation is required within 14 days of making the reservation, after which it will be released.

·      No deposit required.

·      Full payment must be made 45 days before guest's arrival. Should you request a monthly statement for deposit bookings, please arrange with reservations.

Group Bookings (3 rooms or more)

·      Group bookings (3 rooms or more) are required to pay a non-refundable deposit of 20% of the accommodation value within 14 days of making the reservation, after which it will be released.

·      Full balance payable 90 days prior to arrival

Exclusive use of the lodge

·      Exclusive use of the lodge is required to pay a non-refundable deposit of 20% of the accommodation value within 14 days of making the reservation, after which it will be released. Community & conservation levy will be calculated on a per person basis. 

·      Full balance payable 90 days prior to arrival.