Privacy Policy Summary
Introduction
We honour your right to privacy and data protection and would never share or sell your personal information. It’s our promise to guests that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we’re building a relationship of trust with our guests.
Our email marketing is vital to our business to keep you informed about any special offers and new developments at the lodge, but we do not want to send mailers that take up your time if you would not like to receive them. You can opt-out of our e-mail communication at any given point – please forward us an email with the request. Once you have notified us, we will then remove you from our general database. Please take note that the removal from the main database may take up to three working days. By staying opted in, you will continue to receive our general e-mail correspondence. If you are happy to be kept on the mailing list, no action is required.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
By using our website, making an enquiry, or booking with us, you acknowledge that your personal information may be processed in accordance with this policy and applicable South African legislation, including the Protection of Personal Information Act, 2013 (POPIA).
Information We Collect
We may collect personal information that you voluntarily provide on our Live Chat, email, newsletter sign-up, what’s app including:
Name and surname
Contact details, including email address and telephone number
Booking and reservation information
Dietary, accessibility or special requirements provided by you
Information required for payment processing
Information submitted through enquiry forms or email correspondence
We may also collect limited technical information when you visit our website, such as IP address, browser type and website usage information.
How We Use Your Information
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We use personal information to:
Respond to enquiries
Process reservations and payments
Communicate with guests before, during and after their stay
Provide services requested by guests
Comply with legal, tax and regulatory obligations
Improve our services and website functionality
Send occasional marketing communications where permitted by law or where consent has been provided
Sharing of Information
We do not sell personal information. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. We take reasonable steps to ensure that service providers handle personal information appropriately.
Personal information may be shared with trusted third-party service providers where necessary to operate our business, including:
Reservation and booking systems (SEMPER/Nightsbridge)
Payment processors (Paygenius/FutureForex)
Professional advisers
Regulatory authorities where required by law
Security
We implement reasonable administrative, technical and physical safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
While every effort is made to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
Marketing Communications
Guests may choose to receive information about special offers, news and events from Three Tree Hill. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website traffic and support website functionality.
You may adjust your browser settings to refuse cookies, although some website features may not function correctly as a result.
Your Rights
Subject to applicable law, you may request:
Access to personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of information where legally permissible
Withdrawal of consent where processing is based on consent
Information regarding how your personal information is processed
Requests may be submitted using the contact details below.
Should you have any questions regarding this Privacy Policy, your personal information, or requests relating to POPIA or PAIA, please contact:
Three Tree Hill Lodge
Email: frontdesk@threetreehill.co.za
Telephone: +27 36 448 1171 or +27 82 379 1864
This Privacy Policy may be updated from time to time. Any revised version will be published on this website.
This version was update June 2026.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us on frontdesk@threetreehill.co.za
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